Service Agreement and Policies

Guarantee
Surferweb.com guarantees to treat your website as if it were our own. With a three (3) month warranty that includes minor changes to the website up to 4 hours per month, you can be assured that the site will surpass your expectations. All projects will be outlined in a detailed invoice prior to commencement. This is to avoid any miscommunications on content, function or billing.

All Websites Include
1. Free registration of a domain name for one year.
2. * Professional images pertaining to your company industry on every page of the web site.
3. Submission of the web site to the top 40 search engines to ensure search capabilities.
4. A customized e-mail form to allow user inquiries such as "Contact Requests."
5. Three (3) month warranty which includes minor changes to the web site up to 4 hours per month.
6. Site will be expandable for viewing in different resolution sizes. Ex: 800x600 or 1024x768
7. Animation is included such as fading and rotating text and images.
8. Custom rollover design for navigation.
9. A copy of all files used to create the web site.
* Some images may require additional funds.

Content
Although we will help to provide content to your website, we rely heavily on your input. You are the expert in your industry and we will endeavor to portray your on-line image as such. Your cooperation and diligence is greatly appreciated.

Changes
Any and all changes to any agreement must be made in writing via e-mail. Any changes to an estimate/quote will be approved by the customer via e-mail before making changes. Surferweb.com reserves the right to request additional deposits to accommodate the requested changes. If changes to the original agreement are required and additional funds are needed, then the client will receive an updated/adjusted invoice reflecting such changes.

Payment
It is standard practice and policy to receive 50% of the initial estimate/quote as a non-refundable down payment of the total project with the balance due on completion. If the project grows in content, services or other, Surferweb.com may require additional funds prior to completion of your project. This is handled on a "case by case" basis. The initial down payment must be received prior to our commencing work on your site. The balance must be received prior to us releasing any files or publishing it to your domain.

Invoicing
Initial - Surferweb.com will send (via e-mail) an initial invoice outlining the details of your website indicating the amount of the non-refundable deposit (50% of estimate/quote) to begin work on your website.

Adjusted - If there are changes from the original estimate/quote that require additional funds, Surferweb.com will send (via e-mail) an adjusted invoice with the requested changes to continue work on the website.

Final - Once the website is completed, a final invoice will be sent (via e-mail) requesting the balance due. Once funds are received, the website will be published to your domain within 24-48 hours.

Policies are subject to change without notice.